Last modified : 02/06/2025
I am receiving emails for an unsuccessful payment and not being able to purchase any plan. What should I do?
This generally happens when our server tries to charge an account for an auto-renewal option that was turned on for your plan renewals, but the payment did not go through since either you no longer use the credit card on file, or the payment has been declined. For this case, you need to contact our customer support team for us to make the changes.
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