Support Articles

How to buy the Full-HD photo package?

You can easily add full-HD photos from the SPYPOINT web app. With this add-on, you can request Full-HD photos from most SPYPOINT devices*.

1. Login into the SPYPOINT web app.

2. Click on the three-bar menu in the top-left corner.

3. Click on “Get 50 Full-HD Photos”.

4. Choose how many full-HD photos you need. Every 50 Full-HD photos cost $5 and do not expire. You cannot automatically renew the Full-HD photo package.

*The CELL-LINK cannot transmit full-HD quality photos. Some legacy models may not transmit Full-HD photos.

How to buy the Full-HD video package?

The Full-HD videos are only available to our FLEX series (FLEX, FLEX G-36 and FLEX-S).

1. Login into the SPYPOINT web app.

2. Click on the three-bar menu in the top-left corner.

3. Click on “Select a camera”.

4. Click on the photo of one of your FLEX cameras to unlock the ability to buy the Full-HD video package.

5. Select “Get 20 Full-HD videos”. 

6. Choose how many full-HD videos you need. Every 20 videos cost $5 and do not expire. You cannot automatically renew the Full-HD Video package.

_{Posted on December 27th 2023}