Support Articles

Rogers Communications will shut down its 3G HSPA network across Canada starting July 31, 2025. Telus and Bell will implement a similar change on December 31, 2025. 

As a result, some SPYPOINT devices (LINK-MICRO, LINK-MICRO 4G, LINK-EVO and LINK-CT) will no longer function as cellular cameras because they cannot connect to the next-generation network (5G).

Why is my camera not compatible with the new network?

The impacted models were designed around 2018 to fit best the connectivity technology at that time. The hardware part are unfortunately not adapted to the new 5G network.

My camera model is a LINK-MICRO 4G. Why is it included in the 3G HSPA sunset?

The 4G models are also impacted by the sunset because they fall into the High Speed Packet Access (HSPA). It means their hardware is no longer adapted to the new network.

Can I change my SIM 3G card to a 4G card? 

Changing the SIM card will not help your camera to stay connected to the new 5G network. 

Can I still use my camera after sunset?

Yes, you can still use your device as a non-cellular camera. 

LINK-MICRO/LINK-MICRO 4G: the camera will capture movement, but you will no longer be able to adjust the settings once the camera stops communicating. 

LINK-EVO/LINK-CT: the camera will capture movement, and you can adjust the settings by modifying the .exe file on the memory card. 

Do I get a special offer with the 3G sunset impacting my camera(s)?

Yes, you get $60 off a FLEX-M for each camera impacted. The unique promotional codes were sent by email. Check for “3G sunset” in your inbox.

Can I apply the special offer to another model?

The offer is only applicable to our bestseller, the FLEX-M.

My camera is still communicating after July 31st. Is it normal?

Yes, your camera is probably connecting to the Telus 3G network, which will sunset only on December 31st, 2025.

Which models are impacted by Rogers 3G sunset? 

LINK-MICRO, LINK-MICRO 4G, LINK-EVO and LINK-CT.

My camera is impacted by the 3G sunset, but I didn’t get the promotional codes by email. What do I do?

Our advisors will be happy to assist you. Contact us.

What happens to my transmission plan?

We can transfer your plan to your new FLEX-M once you activate it. Contact us.

How can I use all the promotional codes in a single order?

If you have more than one promotional code, you may have to fill an order for each promotional code. Shipping is free.

I added the promotional code to the order, but it seems invalid. What can I do?

Make sure you are logging into your SPYPOINT account before checking out. Also, check the promotional code is correctly reproduced (zero vs “o”, no extra space). If it still doesn’t work after verification, please contact us.